Features
Everything you need to run a modern repair business
From the first customer call to final delivery — CRMSWEB handles it all in one connected platform.
Explore by category
Every module, built for the way repair shops actually work.
Customer Profiles
CRM
A 360° record of every customer, their devices and full service history.
Leads & Dealers
CRM
Capture leads, manage dealers and never lose a follow-up again.
Communication Log
CRM
Every call, SMS and WhatsApp message tied to the customer record.
Jobsheet Management
Service
Create, assign, track and deliver repair jobs with full status flow.
Digital Signatures
Service
Capture customer sign-off at intake and delivery, paperless.
Warranty Tracking
Service
Track warranty periods, claims and replacements automatically.
Stock Control
Inventory
Real-time stock levels, locations and automatic low-stock alerts.
Purchase Orders
Inventory
Raise POs, receive goods and reconcile supplier bills in one place.
Inter-branch Transfers
Inventory
Move stock between branches with full audit trail and approvals.
Used Devices & Trade-In
Inventory
Buy, grade and resell used devices with their own dedicated pipeline.
Invoices & Quotations
Billing
Professional invoices and quotes with tax, ready in seconds.
Retail POS
Billing
Fast counter billing for retail sales with barcode support.
Returns & Credits
Billing
Handle returns, refunds and credit notes without the headache.
Attendance
Employees
Track staff attendance, shifts and leaves from one dashboard.
Payroll & Salary
Employees
Automated salary calculation, payslips and disbursement.
Commissions
Employees
Set technician commission rules and pay out accurately.
Transactions
Accounting
Record every transaction with expenses, banks and ledgers.
P&L Reports
Accounting
Instant profit & loss across any branch or date range.
20+ Reports
Reports
Sales, stock, staff and finance reports with PDF & Excel export.
Appointments & Scheduling
Growth & Ops
Let customers book service slots online, synced to your team's day.
Feedback & Reviews
Growth & Ops
Auto-request reviews after every delivery and track satisfaction.
Marketing Campaigns
Growth & Ops
SMS, WhatsApp and email campaigns to win back lapsed customers.
Multi-Branch Control
Growth & Ops
Run every branch from one account with consolidated oversight.
Roles & Permissions
Growth & Ops
Resource-level access control — every employee sees only what they should.
Smart Notifications
Growth & Ops
Real-time alerts for low stock, due payments and job status changes.
Developer API & Webhooks
Growth & Ops
Connect CRMSWEB to your other tools with a documented REST API.
How we compare
Built for repair shops, not adapted for them
| Capability | CRMSWEB | RepairShopr | Odoo | Zoho |
|---|---|---|---|---|
| Starting price | ₹999/mo | $59/mo | $31/user | ₹720/user |
| Repair jobsheet workflow | ✓ Native | ✓ | — Add-on | — Limited |
| GST / tax-ready billing | ✓ | — Limited | ✓ | ✓ |
| Multi-branch control | ✓ | — Limited | ✓ | — Add-on |
| Payroll & commissions | ✓ | — | ✓ | — Separate app |
| Setup time | < 1 day | 1–2 days | 2–4 weeks | 1–2 weeks |
| Repair-shop support | ✓ 24/7 | ✓ | — Partner | — Tiered |
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