How to Manage Multiple Mobile & Laptop Repair Branches with Centralized Inventory

The Hub-and-Spoke Model for Growing Repair Businesses

Leading repair brands in India operate on a Hub-and-Spoke model:

• Spoke Outlets (Front-Desk Counters): Small retail kiosks or mall stores where customers drop off and pick up devices.
• Central Hub (Mother Workshop / Chip-level Lab): Advanced facility equipped with micro-soldering stations, OCA laminating machines, and skilled master technicians.

Without specialized cloud software, managing devices in transit between outlets and the central lab leads to lost phones and customer panic.

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1. Transit Manifests & Barcode Gate Passes

With CRMSaathi Repair:

• Create a digital transit manifest when dispatching 10 phones from a spoke branch to the central lab.
• The central lab scans incoming barcodes to verify every device arrived safely.
• Customer tracking automatically displays: "Device in transit to central repair facility".

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2. Centralized Bulk Purchasing & Inter-Branch Stock Transfers

Save 20-30% by buying screens and batteries in bulk from primary importers at the central warehouse:

• Transfer parts to branch stores based on weekly consumption forecasts.
• Track stock in transit until the receiving branch manager confirms receipt.
• Prevent inventory theft across outlets with discrepancy alerts.

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3. Consolidated Executive Dashboard

Monitor the entire business from your phone:

• Compare branch-wise daily revenue, collection modes (Cash vs. UPI vs. Card), and technician efficiency.
• Set granular role permissions so branch managers only see their own store's records while owners access consolidated P&L.

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Scale Your Repair Chain with CRMSaathi

Seamlessly connect 2, 10, or 50 repair branches with real-time cloud synchronization.

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