Refund Policy

1. Free trial

Every new account gets a free trial before any payment is taken. Use this period to evaluate whether CRMSaathi fits your business — no charge applies until you choose to subscribe.

2. Subscription billing

Paid subscriptions are billed in advance for the billing cycle you choose (monthly or annual). Charges are non-refundable for time already used within a billing cycle, except as described below.

3. Cancellations

You can cancel your subscription at any time from account settings or by contacting support@crmsaathi.com. Cancelling stops future renewals; you'll retain access until the end of the period you've already paid for.

4. When a refund applies

If you were charged in error (for example, a duplicate charge or a charge after you'd already cancelled), contact us within 7 days of the charge and we'll refund it in full.

If the Service has a verified, ongoing technical issue on our end that prevents you from using core features and we're unable to fix it within a reasonable time, we'll issue a pro-rated refund for the affected period.

5. How refunds are processed

Approved refunds are issued to the original payment method within 7–10 business days. To request one, email support@crmsaathi.com with your account details and the reason for the request.

6. Contact us

Questions about billing or refunds can be sent to support@crmsaathi.com or +91 98765 43210.